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Will AI Replace Customer Service Jobs? HGS CEO Has the Answer

Will AI Replace Customer Service Jobs? HGS CEO Has the Answer

Hinduja Global Solutions' AI Revolution: Boosting Customer Satisfaction and Transforming Jobs HGS Sees 20% Surge in Customer Satisfaction with AI Integration Hinduja Global Solutions (HGS) is leveraging artificial intelligence (AI) to revolutionize its customer service operations, resulting in a remarkable 15-20% increase in customer satisfaction (CSAT) scores. The business

Amazon Unveils Alexa+: Smarter, More Human-Like, and Free for Prime Users

Amazon Unveils Alexa+: Smarter, More Human-Like, and Free for Prime Users

Amazon Unveils Alexa+: The Smarter, More Conversational AI Assistant Amazon has introduced Alexa+, its next-generation AI-powered assistant, designed to be more conversational, intuitive, and personalized. Rolling out in the United States in the coming weeks, Alexa+ will be available on Echo Show devices and as a mobile app. It comes

The Future of AI in APAC: Opportunity or Looming Crisis

The Future of AI in APAC: Opportunity or Looming Crisis

APAC Businesses Struggle with AI Risks Despite Rapid Adoption A new report from Accenture has revealed a startling gap in AI preparedness across the Asia-Pacific (APAC) region. Despite rapid advancements and increasing AI adoption, only 1% of enterprises in APAC, including India, are fully equipped to handle risks associated with

AI vs. Jobs: Hong Kong’s Bold Move to Combat Its Growing Deficit

AI vs. Jobs: Hong Kong’s Bold Move to Combat Its Growing Deficit

Hong Kong’s Bold Strategy: Cutting Jobs & Investing in AI to Tackle Deficit Hong Kong is making drastic moves to tackle its growing budget deficit. The government has announced a major reduction in civil service jobs while increasing investment in artificial intelligence (AI). The move comes as the city

Banking Shake-Up: DBS to Cut 4,000 Jobs as AI Replaces Humans

Banking Shake-Up: DBS to Cut 4,000 Jobs as AI Replaces Humans

AI Takes Over: DBS Bank to Cut 4,000 Jobs as Automation Rises Singapore’s largest bank, DBS, has announced plans to cut around 4,000 jobs over the next three years as artificial intelligence (AI) continues to reshape the financial sector. The affected roles will primarily be temporary and

Apple’s Big Win: Shareholders Shut Down Attempt to End DEI Policies

Apple’s Big Win: Shareholders Shut Down Attempt to End DEI Policies

Apple Shareholders Reject Proposal Against Diversity Policies: A Win for DEI Initiatives Apple shareholders have reaffirmed their support for the tech giant’s diversity, equity, and inclusion (DEI) policies by rejecting a proposal that aimed to dismantle these initiatives. The vote, held at Apple’s annual meeting on February 25,

No More GPU Shortages? Infosys’ AI Breakthrough Could Change Everything

No More GPU Shortages? Infosys’ AI Breakthrough Could Change Everything

Infosys Develops Software to Reduce AI's GPU Dependence AI Without GPUs? Infosys Has a Solution As AI adoption surges worldwide, so does the demand for powerful GPUs. However, software giant Infosys is working on an innovative software layer that reduces dependence on GPUs for AI workloads. This move